IT'S SPOOKY SEASON!! SHOP OUR HALLOWEEN COLLECTION 👻

SHIPPING / LOST PACKAGE POLICY

SHIPPING POLICY

  • Please allow 1-3 business days for your order to be processed and shipped.
  • Domestic orders are shipped via the carrier/label selected at checkout. Once you get tracking information, please allow up to 72 hours for tracking details to become available. Delivery times can vary from estimates at checkout due to carrier volume or delays.
  • International orders are subject to additional duties and taxes. Given the ever changing and frustrating situation with tariffs, please investigate the current tariff on US orders coming into your country before placing your order. We have no added visibility over duties or taxes for international orders.


LOST / DELAYED PACKAGES

Once a package leaves our studio, we truly have no control over its journey. We try to sprinkle a little extra luck on each package, but there's only so much we can do. Keep reading to learn about our shipping and lost package policies and recommendations for making sure your order experience is smooth as buttah:

  • Package Protection: We highly recommend opting for Route package protection at checkout, especially during the holidays or for MTO and deadstock pieces.
  • Optional but HIGHLY Recommended: Package protection is added automatically to every cart. If you choose to remove it, please understand that we cannot replace or refund lost or delayed orders.
  • Lost or Delayed Packages: If your package is delayed or lost, please contact the carrier directly for the most accurate updates. You have the most control in resolving these issues as most carriers will not answer questions for anyone but the recipient. Don't fret though, we've compiled a list of contact information and links to make it super easy:
    • USPS: 1-800-ASK-USPS
    • UPS: 1-800-742-5877
  • How We Can Help: Feel free to reach out if you need assistance navigating these resources, but note that we can only direct you to carrier contacts or assist with claims if Route protection was purchased.
  • Route Claims: Filing a claim is easy! Use the email from Route sent after your purchase. Can't find it? Let us know, and we’ll request a new claim email for you.